Planning and implementation of practical training programs based on the needs of Japan’s medical settings

Training for medical professionals underpinning safe, high-quality medical services

Non-Technical Skills Garnering Attention in Medical Settings

Medical progress is giving rise to more sophisticated and complex examination and therapeutic techniques, which in turn is requiring medical professionals to acquire a wider range of increasingly more specialized knowledge and skills. In conjunction with this change in the medical landscape, a trend toward the practice of team approach to healthcare is emerging in Japan’s medical field. This practice entails various medical professionals, including physicians, surgeons, nurses, clinical engineers, pharmacists, and nutritionists, working together to support patients. The ability to provide safe, highquality medical services as a team hinges on the specialized knowledge and skills of team members as well as on their so-called non-technical skills. Examples of non-technical skills include situational judgment capabilities, leadership, communication skills, and teamwork. These skills have been garnering a great deal of attention in medical settings as team approach to healthcare becomes more common. A recent survey reported that more than half of all medical accidents are the result of a lack of non-technical skills.*1

Support from Dedicated Team for Planning and Implementing Training Programs

  • Intravenous injection training at Terumo Medical Pranex (both photos)

As a medical device manufacturer, Terumo works to address such issues in medical settings by devoting efforts to planning and implementing medical training programs on the proper use of medical devices, among other topic. At medical institutions, various training programs are conducted, even as medical professionals go about their busy clinical activities. These programs target specialized professionals, such as residents undergoing clinical training, nurses, and clinical engineers. Several hospitals have requested support in planning and implementing these training programs. Terumo rose to the call by providing support for these tasks and by jointly developing educational tools with hospitals. In 2004, we established a dedicated team for planning and implementing training programs for medical professionals. Since then, we have been carrying out proprietary Terumo training programs on matters such as intravenous injections and safe operation of infusion pumps and syringe pumps for nurses and residents undergoing clinical training.

Fostering of Propensity for Autonomous Thought and Action

Training programs planned by Terumo focus on teaching appropriate use of medical devices and fostering a propensity for autonomous thought and action in participants. Based on this policy, we seek to provide training programs that closely simulate the conditions found in clinical settings. For this reason, we utilize Terumo Medical Pranex, a comprehensive training facility that recreates the functions of actual hospitals. Through practical training at this facility, we seek to help medical professionals gain specialized knowledge and skills while nurturing their situational judgment capabilities, leadership skills, communication skills, and other non-technical skills. In recent years, we have also been focusing on the development of programs for cultivating trainers to allow other medical professionals to continue to receive training in their respective hospitals after they have completed our programs. Furthermore, 2017 saw the launch of a new training program based on the theme of preventing medical accidents. This program is aimed at hospital medical safety managers as well as the directors and vice directors of hospitals. In addition, medical representatives are dispatched to medical institutions to conduct training programs.

Ongoing Improvements and Revisions While Supporting Medical Professionals

Terumo has continued to conduct its training programs while implementing ongoing improvements and revisions. As a result, the aggregate number of medical professionals we have helped train over the past 10 years exceeds 30,000*2 when including Terumo-assisted programs planned and implemented by hospitals. These professionals largely consist of nurses and residents undergoing clinical training. Going forward, Terumo will continue to provide practical training based on the needs of medical settings to promote safe and appropriate use of medical devices and support the medical professionals responsible for providing safe, highquality medical services.

  • *1

    Information is based on reports (accident causes) from medical institutions registered with Japan Council for Quality Health Care over the period from January to December 2016 described in Project to Collect Medical Near-Miss/Adverse Event Information 2016 Annual Report.

  • *2

    Figure represents the aggregate total of participants from fiscal 2008 to fiscal 2017.

Comment from the Associate

Sanae Hoshino

General Manager, Clinical Support
Hospital Systems Division,
General Hospital Company,
Terumo Corporation

In the medical field, hospitals must work to cultivate talented human resources in order to attract patients. Fostering the trainers that conduct training at hospitals is therefore a matter of utmost importance.
Terumo’s team of associates that have clinical experience as nurses and are well versed in education provides trainer-development programs that were created together with medical professionals. Recently, it has become common for training programs to focus on improving the overall capabilities of participants, including the ability to make judgments based on their insight and techniques as well as their attitude. Terumo has therefore developed programs based on the theme of fostering a propensity for autonomous thought and action centered on simulation training. We continually revise and improve these programs to ensure that they always match the needs of medical settings. These training programs have won praise from the managers of medical facilities that have undergone training, stating that our reliable programs offer instruction based on the fundamentals and that participants have been increasingly exercising flexible ingenuity in the guidance they provide at hospitals, as had been anticipated.
Moving forward, we will continue to provide training on the appropriate use of medical devices to cultivate medical professionals that can design training programs for preventing medical accidents and infections in hospitals.